Money Back Guarantee and Refund Policy

The terms and conditions of Testpremier’s refund policy apply to individual customers only. If you have made a corporate purchase, please contact your testpremier business account manager.

Customers who meet the following criteria are eligible for a refund, with the amount to be determined by TestPremier:

1. Digital materials once downloaded can no longer be retrieved, hence cannot be refunded.
2. You are eligible for a refund if you have purchased a material or subscription on our website and are not satisfied with the content or quality of the material. You must submit your refund request within 2 days of purchase.
3. You are also eligible for a refund if you experience technical issues (on our end) that prevent you from accessing the prep material content, and we have not been able to resolve the issue within 7 days of your report. 
4. Refunds are not available for any promotional or discounted purchases.
5. We reserve the right to decline a refund request if we suspect fraudulent activity or misuse of our services.
6. A customer utilized all materials included in the product they purchased and completed the actual test. The customer found discrepancies between TestPremier’s material and the actual test:

Case 1: If there was no match between TestPremier’s materials and the actual test, the customer is entitled to a full (100%) refund.
Case 2: If there was a partial match between TestPremier’s materials and the actual test, the customer is entitled to a partial refund (20-60%) on a case-by-case basis after a full review of the information provided by the customer. TestPremier reserves the right to determine the refund amount on a case-by-case basis.

6.  The product was not utilized in any way (With Proof). or the Download links didn’t work.

TestPremier is a leading test prep bookstore and customer success and satisfaction are our top priorities. We are committed to giving all of our customers a fair experience.